Privacy Policy

Personal data

QueueBee Solution recognises the importance of protecting the privacy of information we may collect from our users, whether through our website located at queuebeesolution.com or the QueueBee App (collectively referred to as the "Platforms"). This Privacy Policy outlines our practices concerning the information we may collect from you—the “User” or the “End User”—during your interaction with our Platforms.

We are committed to adhering to the highest standards of security and confidentiality in line with applicable laws such as the General Data Protection Regulation (GDPR).

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. By accessing or using our Platforms, you acknowledge that you have read, understood, and agreed to be bound by all the terms of this Privacy Policy and our Platforms' Terms of Use. If you do not agree with these terms, please do not access or use the Platforms.

Information/Data Collection on this Website

QueueBee Solution collects information from you when you subscribe to our blog, our newsletter, or complete a form available on this website.

We collect your email address (for subscriptions) and name, email address, and other information (such as company name and industry of said company), which you voluntarily submit when you fill in a form provided on this website.

We will use this data to provide you with the information you requested and to send you marketing materials related to our services.

We store and use this information only as long as necessary to handle your subscription, answer your questions or provide you with the material you asked for, or to administer a contest, promotion, survey, or other site feature that you have decided to partake in.

Information/Data We Collect with Cookies

This website utilises cookies. Cookies are small text files saved in your computer’s web browser when you visit our site; on subsequent visits, these can be fetched from the web browser for various applications.

Upon your visit, a pop-up consent will appear on our site. You have the choice to accept or decline cookies; however, opting not to accept cookies may impact your user experience. You can also adjust your browser settings to accept or decline specific cookies or to notify you each time a cookie is set.

Most web browsers allow some control of cookies through the browser settings. To learn more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org or www.allaboutcookies.org, which include additional useful information on cookies and how to block cookies using different types of browsers.

We use cookies for the following purposes

1. Session Management

   To keep track of chosen language and other session-specific settings.

2. Website Analysis

   To analyse how the website is used by visitors, aiming to improve and adapt the user experience on the site with personalised content.

3. User Experience Enhancement

   To improve and adapt your experience on the website according to your type of browser and device.

4. Content Tailoring

   To tailor content based on how users interact with the website and the search terms used.

5. The data gathered by the cookies on the QueueBee Solution platform is used by Google on their platform (Google Analytics) to analyse user behaviour and characteristics, which helps in improving the website and directing relevant marketing towards you on other websites. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Our cookies collect the following information

1. IP address

2. Browser type and device

3. The webpage (if any) that led you to the QueueBee Solution website or search terms (if any) entered into a search engine which led you to our website

4. Page response times

5. Download errors

6. Length of visits to certain pages

7. Page interaction information (e.g., scrolling, clicks, and mouse-overs)

8. Methods used to browse away from the page

This data is stored for a period of 26 months, after which it will be reviewed, and if no longer necessary, will be deleted.

QueueBee App Privacy

This section of our privacy policy pertains specifically to the QueueBee mobile application ("QueueBee App"). The QueueBee App redefines the queuing experience at various outlets globally by enabling users to obtain a queue number on their smartphone, monitor their queue status in real-time, and receive notifications when it's their turn to be served.

Information Collection in the QueueBee App

1. Registration Information

   When you download and register for the QueueBee App, we collect personal information you provide during the registration process, such as your email, username, and password. Additionally, you have the option to sign up using Gmail Single Sign-On (SSO), which may collect your basic profile information from your Gmail account, such as your name and email address.

2. Mobile Queuing Data

   When you obtain and manage your queue number through the QueueBee App, we collect data related to your queuing activities, including the outlets you visit, the services you select, and your queue status.

3. Device and Usage Data

   We collect information about your device, such as the device type and operating system, as well as usage data such as how you interact with the QueueBee App.

4. Login Data

   We collect data related to your login activities, including the date and time of your logins, the device used for login, and any failed login attempts. This data helps ensure the security of your account and improve our service.

The data collected in the QueueBee App is processed and stored in secure servers, with access restricted to authorized personnel only, ensuring the confidentiality and integrity of your information.

This information enables us to provide and enhance the features and functionality of the QueueBee App, improve your queuing experience, and ensure the App performs optimally.

Information Collected by Other Means

Information Collected for Sales Purposes

If you have been contacted by us regarding the possible purchase of our goods and services, and have subsequently consented to us contacting you again for sales purposes, we have collected personal data regarding you. This data includes your name, contact details (email address, telephone number, and similar), the company you work at, and your position.

We will use this data to conduct marketing towards you and to communicate about our services.

We will process this personal data for such a time as we consider your company to be a potential customer, up to a maximum period of two years.

As detailed below in this Policy, you can at any time withdraw your consent or opt out from any marketing e-mails.

Information Collected Regarding Contact Persons at Our Distributor Partners, and Other Partners

If you are working at a company that is a customer of, supplier to, or otherwise cooperates with QueueBee Solution and you are a contact person for QueueBee Solution at your company, we have collected personal data regarding you. This data includes your name, contact details (email address, telephone number, and similar), the company you work at, and your position.

This information is necessary for QueueBee Solution to process, in order to fulfil its contractual obligations with your company, communicate regarding its services, and comply with legal obligations such as keeping correct books.

We will use this data to communicate with you and your company, and also to inform you of our goods and services.

We will process this data for the duration of the agreement between us and your company and for a maximum period of five years thereafter (unless a longer period is required by law).

As detailed below in this Policy, you can at any time opt out from any marketing emails.

For any questions regarding how we process personal data related to you, or to exercise your rights as detailed in this Policy. Contact details are provided on the Contact Us pages of our website.

Third-Party Information Sharing

QueueBee Solution solely utilises information as outlined in this policy, ensuring that your personally identifiable or anonymised information will never be sold, traded, or shared otherwise. Exceptions are made for trusted third-party entities that assist us in managing our website or servicing our clients, provided they adhere to our privacy standards. There may be instances where we may be mandated to disclose information to comply with legal requirements or to safeguard your rights, our rights, property, or safety.

We share cookie data with Google for analytical purposes. If you wish to opt-out from being tracked by Google Analytics across all websites, you can visit https://tools.google.com/dlpage/gaoptout

Moreover, data collected through our website may be shared with third-party software providers supplying us with tools essential for data management in alignment with this Policy.

This sharing might entail transferring data outside the EU/EEA. We ensure that such transfers to third-party service providers are conducted only when adequate protection levels are guaranteed to uphold the integrity and security of the information being processed, in compliance with applicable privacy and data protection laws.

Website Links

QueueBee Solution may offer links to other websites that we find valuable. Although we believe these sites uphold high standards, QueueBee Solution is not accountable for the content, actions, or policies of third-party websites. Additionally, we are not responsible for the privacy notices or practices of such websites. We encourage users to be aware when they leave our Platforms, and to read the privacy statements of any other site that collects personally identifiable information.

Online Privacy Policy Only

This privacy policy applies only to information collected through our Platforms and not to information collected offline.

Your Rights

General Rights

1. If you wish to cease receiving marketing communications from us, please click on the "unsubscribe" link at the bottom of the relevant email. For a complete opt-out, contact us using the provided details.

2. IShould you want us to remove your data from our records, get in touch using the contact details provided, and we will respond in a timely manner. Note that certain information might be retained due to legal requirements or for legitimate business purposes.

Rights for Users from the European Economic Area (EEA)

1. Object to the processing of your personal data, access your data, request data correction, erasure, or restriction of processing in specific circumstances.

2. Withdraw consent to our use of your data derived from cookies.

3. Lodge a complaint with your local data protection authority regarding our collection or use of your data.

4. To exercise any of these rights or for any inquiries regarding our data processing practices, contact us using the details provided. We will address your request in compliance with applicable laws.

Legal Notice

This website may contain proprietary notices and copyright information, the adherence to which is mandatory. All images on this site are the sole property of QueueBee Solution and may not be duplicated or copied without our permission. Information may be updated or changed without notice, and we may also make improvements or changes in the products or programs described on this website anytime without notice. QueueBee Solution assumes no responsibility for the accuracy of the provided information, and the use of such information is at the user's own risk. By furnishing information, QueueBee Solution does not grant any licenses to any copyrights, patents, or other intellectual property rights.

We do not wish to receive confidential or proprietary information through our website. Any information or material sent to QueueBee Solution will not be considered confidential. By sending us any information or material, you grant QueueBee Solution an unrestricted, irrevocable license to use, reproduce, display, modify, transmit, and distribute those materials or information. However, your name will not be disclosed unless we obtain your permission, notify you beforehand, or are legally required to do so.

Changes

Updates to this privacy policy will be reflected on this page. Users are encouraged to review this policy periodically for updates. The last update was made on 23-Oct-23.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information provided on the "Contact Us" pages of our website.