Appointment Scheduling App & Booking Software

QueueBee's appointment scheduling app & booking software allows customers to book, reschedule, and cancel appointments easily through a web or app interface.

  • Streamline appointment management for smooth operations
  • Reduced wait times for enhanced customer satisfaction
  • Timely reminders to Prevent no-shows and increase productivity
  • Optimise staff and resource allocation for maximum efficiency
  • Tailor your business solutions with customisable appointment settings
Banner Appointment Booking Solutions

How It Works

Multi-Channel Booking
1

Multi-Channel Booking

Dedicated Customer Portal
Offering a personalised platform for customers to book appointments, and manage their bookings, ensures a seamless booking experience.
Website Booking
With an integrated booking system on your website, customers can easily make appointments while browsing your services, enhancing user engagement and convenience.
Mobile App Booking
Catering to the on-the-go customer, our mobile app allows users to book appointments anytime, anywhere, providing an effortless scheduling process in the palm of their hand.
Social Media Booking
Enables appointment booking directly from your business's Facebook and Instagram pages, making it easier for your socially engaged customers to schedule their appointments without leaving their favourite platforms.
2

Effortless Booking Process

Discover and Select Services
Customers pick services online via the customer portal or mobile app that best meet their requirements.
Choose Date and Time
Customers select a suitable date and time from the available options, providing them with flexibility.
Enter Details and Confirm
Customers input their personal information, such as their name and email, and confirm the booking. This information is securely stored by the system.
Receive Confirmation
Upon confirmation, customers receive a detailed booking confirmation, including a QR code or link for check-in, and a reminder notification before the appointment.
Effortless Booking Process
Flexible Appointment Management
3

Flexible Appointment Management

Appointment Approval Process
Streamline your operations with our system that allows for an added layer of control, enabling the approval or rejection of appointments. This feature is particularly beneficial for specific sectors that require strict appointment validation.
Notification & Reminder
As an alternative, customers can also check-in on-site using a QueueBee Standee Kiosk or a QueueBee Tabletop Printer for an effortless check-in experience.
Appointment Cancellation or Reschedule
Post-booking, customers can manage their appointments by rescheduling or cancelling as needed, all done via the customer portal or mobile app.
4

Seamless Check-In Options

Customer Portal Check-In
For a smooth arrival process, customers can check-in remotely using the link or QR code provided in the booking confirmation.
On-Site Check-In
As an alternative, customers can also check-in on-site using a QueueBee Standee Kiosk or a QueueBee Tabletop Printer for an effortless check-in experience.
Mobile Check-In
Enhance customer convenience with mobile check-in functionality. Customers can confirm their arrival with just a few taps on their mobile device, providing a quick and efficient check-in process.
Seamless Check-In Options

Key Features

Multi-Channel Booking
Multi-Channel Booking
Accommodate customer preferences with easy appointment bookings through various channels, including the customer portal, online, mobile devices, or in-person.
Notification And Confirmations
Notification And Confirmations
Reduce no-shows with automated email, SMS, or WhatsApp reminders and confirmations, improving customer experience.
Effortless Check-In
Effortless Check-In
Provide a seamless arrival experience with check-in via the customer portal, QueueBee Standee Kiosk, or Tabletop Printer.
Appointment History
Appointment History
Allow customers to view their past appointments, enabling easy rescheduling or booking of similar services, enhancing convenience and user experience.
Personalised Booking Interface
Personalised Booking Interface
Match your brand and create a consistent look across all customer interactions with a customisable booking interface.
Flexible Appointment Rules
Flexible Appointment Rules
Tailor your booking settings for diverse business needs, including business hours, booking restrictions, and more.
Data Analytics and Reporting
Data Analytics and Reporting
Make informed decisions and enhance customer satisfaction with insightful data on reschedule frequency and no-show rates.
Integration & API
Integration & API
Seamlessly connect with Facebook, Instagram, HIS system, and Banking system for a unified appointment management experience.
Calendar Sync
Calendar Sync
Synchronise appointments with calendars such as Google or iPhone, ensuring schedule coordination and avoiding double bookings.

Appointment Setup

Easily manage and tailor your appointment scheduling with these features, providing adaptability and simplicity for your business and customers.

Business Hour Settings
Control your business hours by setting specific times for staff and services, offering the flexibility needed for effective scheduling.
Back-to-Back Bookings
Ensure customers can book several services together by showing only available slots that accommodate all chosen services in a row.
Booking Restrictions
Customise booking and cancellation rules, such as limiting customer bookings, setting advance booking/cancellation periods, and more.
Group Scheduling
Streamline group appointment scheduling by allowing customers to book and pay for multiple appointments in a single transaction, simplifying the process for all involved.
Appointment Setup
Recurring Bookings
Promote repeat business by enabling customers to schedule multiple future appointments at once, offering convenience and fostering customer loyalty.
Custom Buffer Times
Add buffer times before and/or after appointments to allow for setup, cleanup, or breaks, ensuring a seamless service transition and avoiding overbooking.
Service Durations
Define the duration of each service to accurately schedule appointments and manage staff workload, improving efficiency and customer satisfaction.
Staff Availability
Set individual staff availability for specific services, hours, or days, ensuring that customers can book with the right staff member based on their expertise and schedule.

Dashboard And Reporting

Gain insights into booking trends, peak times, and customer behaviours to make informed business decisions.

Appointment Statistics
Track the number of appointments made, completed, rescheduled, cancelled, and appointment approvals. This data can help identify peak times, appointment flow, and customer preferences.
Appointment Statistics
No-show Rates
Monitor and analyse the frequency of missed appointments. Use these insights to formulate strategies to reduce no-shows and improve service efficiency.
No-show Rates
Staff Utilisation Reports
Gauge staff efficiency with data on the number of handled appointments, time per appointment, and peak times. Use these insights to optimise schedules and resource management.
Staff Utilisation Reports
Appointment Duration Reports
Understand the average duration of each service offered to schedule appointments more accurately, reducing wait times and improving customer satisfaction.
Appointment Duration Reports

Customer Portal

Enhance the appointment booking experience with a customer portal, designed for convenience and ease of use for your customers.

Customer Portal
Simple Appointment Booking
Let customers easily browse services, choose dates and times, and book appointments at their convenience within the portal.
Real-Time Availability
Display up-to-date staff and resource availability to avoid double bookings and help customers find suitable appointment slots.
Appointment Management
Offer customers tools to view, reschedule, or cancel appointments effortlessly, promoting a smooth and efficient scheduling process.
Notifications and Reminders
Keep customers informed about upcoming appointments, changes, and updates with automated notifications and reminders in the portal.
Recurring and Group Bookings
Support booking of recurring appointments and group sessions, ensuring a user-friendly experience for customers scheduling multiple appointments or coordinating with others.
Remote Check-In
Allow customers to check in for appointments via the customer portal within a specific radius, simplifying the arrival process and improving their overall experience.

Compatibility For Effective Appointment Booking

QueueBee's Appointment Booking solution is designed to integrate seamlessly with various systems and platforms, streamlining your operations and offering a cohesive user experience:

Appointment Booking Journey

Frequently Asked Questions

An appointment booking system is a digital tool enabling customers to schedule appointments or reservations with businesses. It streamlines the process, allowing users to choose available time slots, specify appointment details, and receive confirmations.

An online appointment booking system allows clients to select and book appointments through a website or app. It keeps the calendar updated in real-time and sends automatic reminders to both clients and staff. This helps manage schedules efficiently, ensuring businesses can maximise their operational efficiency and clients are kept informed.

Appointment booking systems optimise time management, reduce scheduling errors, and enhance efficiency. It provides convenience for both businesses and customers by streamlining the appointment-setting process.

To create an effective appointment scheduling system, choose a platform that can be tailored to your business's needs and easily integrates with your existing tools. It should be accessible and straightforward for clients and staff, with features like automatic reminders and an easy-to-use online booking interface.

An appointment booking system is crucial for businesses as it enhances operational efficiency, improves customer satisfaction by offering booking flexibility, and optimises staff workload. It also provides valuable insights into customer preferences and peak service times, aiding in better resource planning.

Enhance Your Customer Experience Today

Ready to transform your appointment booking process and enhance customer experience? Get in touch with us today for a personalised consultation. Discover how QueueBee's Appointment Booking solution can revolutionise your operations, driving growth and success in your industry. Experience the difference and join us in improving your appointment booking process.

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