Queue System

QueueBee's queue system comes in the form of physical, virtual, and hybrid mode to reduce customer waiting line, along with 3 different models to suit your business needs.

  • Create smooth and efficient experiences
  • Reduce wait times for happier customers
  • Avoid overcrowding in waiting areas
  • Keep customers informed and engaged
  • Customise solutions for diverse needs
  • Use insights for continuous improvement
Banner Queue Management Solutions

Explore Our Queue System

Physical Queue

Physical Queue System

Equip your premises with advanced queue system hardware, such as QueueBee Kiosks and self check-in kiosks. Paired with user-friendly software such as QB 10, this setup ensures a smooth, organised, and efficient in-person customer experience.

Virtual Queue

Virtual Queue System

Leverage digital platforms to minimise wait times, enable customers to join a queue remotely by scanning a QR code on the queue ticket or obtaining a virtual queue ticket via the customer portal, and receive real-time updates for an enhanced overall experience.

Hybrid Queue

Hybrid Queue System

Combine the strengths of physical and virtual queue systems with our hybrid solution. By integrating QueueBee Kiosk hardware, QB 10 software, and virtual queue ticketing options, we cater to the diverse needs of your customers.

Advanced Queue Ticket Capabilities

Paper and Paperless
Paper and Paperless
Accommodate varied preferences with both printed and virtual queues.
Flexible Ticket Styles
Flexible Ticket Styles
Provide diverse ticket formats, such as QR codes, barcodes, and numbers.
Personalised Ticket Designs
Personalised Ticket Designs
Customise tickets with logos and multiple languages for an inclusive experience.
Live Queue Status
Live Queue Status
Keep customers informed with real-time queue updates on virtual tickets.
Customer Web Portal
Customer Web Portal
Enhance accessibility with a user-friendly portal for obtaining virtual tickets.
Prioritised Queuing
Prioritised Queuing
Cater to customers with special needs, ensuring an inclusive, comfortable experience.
Estimated Wait Time
Estimated Wait Time
Offer an initial wait time estimate based on the current queue status.
QueueBee One Queue
QueueBee One Queue
Simplify the process with a unified ticketing solution for multiple services or departments.
Queue Check-In
Queue Check-In
Seamless check in with QR code scanning via QueueBee kiosks or through customer portal.

How Does Our Queue System Work?

How It Works
Queue Journey
Seamless Ticket Acquisition
Physical Queue Ticket
Customers visiting your premises can effortlessly secure a physical ticket from the QueueBee Standee Kiosk or QueueBee Tabletop Printer. They can key in their phone number or scan the QR code from the appointment confirmation email directly on the kiosk or printer to initiate their queue journey efficiently.
Virtual Queue Ticket
Customers can join the queue remotely. They can obtain a virtual queue ticket from the customer portal, mobile app, or by scanning the QR code from the physical queue ticket, enabling them to wait comfortably without physically being in line.
Hybrid Queue Ticket
For the most flexible and convenient experience, customers can choose between a physical ticket from a QueueBee Standee Kiosk or a virtual ticket from the customer portal or mobile app, catering to their personal preference and the situation at hand.
Waiting
Informed and Engaged Waiting Period
On-site Waiting
While waiting on-site, customers stay informed and engaged through the QueueBee Multimedia Display connected to the TV, showcasing real-time queue status updates, engaging content, and advertisements, making their waiting period productive and less tedious.
Live Queue Status
For those waiting remotely or on-site, they can access real-time queue status updates and queue position information via the customer portal or mobile app. They also receive notifications/alerts when their turn approaches, ensuring they are ready for service.
Serving & Transfer
Efficient Service Transition
Prompt Service & Transfer
As a customer's turn arrives, agents can use the QueueBee Virtual Call Terminal to call them to the service point. This efficient system ensures a smooth transition from waiting to being served. If needed, agents can also seamlessly transfer customers to different service points, providing a well-orchestrated customer journey.
Completion
Successful Service Encounter
Service Completion
After receiving the required service, customers complete their journey. They can provide valuable feedback by scanning the QR code on their physical ticket or via the QueueBee Customer Feedback Terminal. This contributes to continuous improvement and heightened customer satisfaction.

Solution Model

Cost-effective and Scalable Solution
Cost-effective and Scalable Solution
Optimises queue times and service efficiency, adapting to environments from single-counter to complex multi-service settings.
  • Physical and Virtual Queue
  • Online Appointment
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat
  • Dashboard & Analytics
  • QueueBee Mobile App Queue
  • QueueBee Hardware Compatibility
  • Connect to CCQ
  • Suitable for small to medium-sized businesses such as clinics, service centres, and shopping malls
Multi-Department Queue Management
Multi-Department Queue System
Caters to businesses with multiple departments and branches, providing real-time monitoring, dynamic reporting, and seamless third-party integration.
  • Physical and Virtual Queue
  • Online Appointment (optional)
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat (optional)
  • Dashboard & Analytics
  • QueueBee Mobile App Queue
  • QueueBee Hardware Compatibility
  • Connect to CCQ
  • Suitable for large organisations with multiple departments or sectors, including hospitals, telecommunication customer service centres and government agencies
Corporate Centralised Queue Logo
Corporate Centralised Queue
Powerful, web-based and cloud-ready platform that consolidates and manages your QB10 and QB20 solutions. It's designed to streamline queue management across multiple branches, whether they utilise QB10, QB20, or a combination, offering a unified approach to managing customer journeys.
  • Manage QB10 & QB20
  • Centralise Dashboard
  • Consolidate Reporting
  • Centralise Content Management
  • Suitable for large, multiple branch location companies, government agencies, utilities companies, and franchise businesses
Corporate Centralised Queue Logo

Software Key Features

Analytic Dashboard

Analytic Dashboard

QB10 | QB20 | CCQ

Experience seamless queue system and operations with a fully web-based, centralised dashboard accessible from any device, anywhere, and at any time.

  • Real-time Data
  • Export and Share Analytic Results
  • Compare The Performance of Different Locations
  • Event Notification & Alarm
  • Monitor Wait Time, Service Time, and Visitor Flow

Actionable Reports

QB10 | QB20 | CCQ

Maximise business performance by leveraging advanced reporting and analytics capabilities, designed to provide comprehensive insights for data-driven decision-making.

  • Customisable Reports
  • Variety of Report Types
  • In-Depth Analytics
  • Visualisation Data
  • Real-Time Data Consolidation
Actionable Reports
Mobile App Queue

Mobile App Queue

QB10 | QB20

Enhance customer experience with QueueBee's virtual queue system, real-time notifications, location services, for reduced wait times and improved efficiency.

  • User-friendly Interface
  • Virtual Queue Ticket
  • Remote Queueing
  • Real-time Queue Updates
  • Personalised Service Selection
App Logo

Customer Portal

QB10 | QB20

Enhance customer journey with an all-in-one platform, featuring appointment booking, virtual queuing, brand promotion, and feedback collection, designed for streamlined interactions and improved satisfaction.

  • Access All Services Through A Single Qr Code
  • Virtual Queue Ticket
  • Flexible Ticket Styles
  • Live Queue Status
  • Personalise Branding
Customer Portal
Virtual Call Terminal

Virtual Call Terminal

QB10 | QB20

A web-based, user-friendly solution for staff, streamlining queue management with efficient activities, real-time monitoring, and flexible service options.

  • Efficient Queue Operation
  • Real-time Monitoring
  • Configurable Navigation Buttons
  • Detailed Customer and Transaction Information
  • Flexible Service Options
  • Seamless Transfers
  • Alert Notifications
  • Video Call

Innovative Hardware

Standee Kiosk (QB-SK Series)
  • Sleek design in 3 sizes (10', 15', 17') with touch screen options for check-ins and service selection
  • QR/barcode scanning, facial recognition, and card reader compatibility
  • 80mm thermal printer and camera integration
  • Customisable, multilingual UI with built-in voice amplifier
Standee Kiosk
Tabletop Printer (QB-TSP Series)
  • Compact design for mobility with queue check-ins, ticket generation, ID capture, and service selection
  • Touch screen and infrared touch screen options
  • Built-in 80mm thermal printer
  • Customisable, multilingual user interface
Tabletop Printer
Multimedia Display (QB-MMC Series)
  • User-friendly web-based content management with simple uploads for pictures and videos
  • Customisable display layout
  • Compatible with various digital hardware (LED/LCD displays, video walls) and TV box, Astro support
  • Supports multiple languages
Multimedia Display
Counter Display (QB-CD Series)
  • Available in 3 sizes (10', 14', and 16') with flexible, customisable display screens
  • Built-in speaker with multi-language support
  • Dedicated counter/room/workstation screen for displaying queue and information
  • Simple integration and easy setup
Counter Display”  width=
Main Display (QB-MD-CPU Series)
  • 2 sizes (16' to 24') for displaying queue information and counter direction
  • Fully web-based solution with content updates and multiple language support
  • Pre-loaded templates for flexible design and profile selection
  • Compatible with various environments and settings
Main Display
Call Terminal (QB-CT Series)
  • Web-based virtual call terminal in 4 sizes (8', 10', 14', 16') with multiple buttons and pages
  • Web-based/browser-based keypad accessible via Counter PC/PAD
  • LCD capacitive touchscreen
  • WIFI / RJ45 LAN 100Mbps connectivity options
Call Terminal
Check-In Terminal (QB-CIT Series)
  • 2 types (Wall and Desktop) and 2 sizes (10' & 14') for diverse settings
  • Enables check-ins and registration for services at different counters, rooms, or stations
  • Web-based UI design managed by CMS dashboard with customisable display and QR/barcode scanning
  • Multiple language interface and design for diverse clientele
Check-In Terminal
Calling Terminal Keypad (QB-CTKEYPAD)
  • Stylish design with 16 rubber buttons for easy use and reliability
  • Plug-and-play functionality with quick response to call queue operations
  • Various queue functions, such as call, recall, transfer, and more
Calling Terminal Keypad

Customer Journey
And Experience Solution

Elevate your customer journey and experience by integrating QueueBee's Queue Management System (QMS) with our other innovative solutions. Create a cohesive and efficient customer journey management experience that streamlines your organisation's operations.

Queue Management Journey

Frequently Asked Questions

The queue system is designed to manage customer flow and service delivery more efficiently. Its main role is to organise how customers are served, aiming to reduce waiting times and improve the efficiency of services. This system helps in serving customers in an orderly way and offers a clear and fair approach to handling customer service requests. By doing this, it helps to make the customer experience better and makes operations more productive.

Implementing a queue system brings several advantages to businesses:

  • Improved Customer Experience
    Shorter wait times and clear service status updates significantly boost customer satisfaction.
  • Data Insights
    Provides valuable analytics on customer traffic and behaviour, crucial for informed decision-making in resource management.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Reduced Overcrowding
    Efficient management of customer flow prevents overcrowding, ensuring a more comfortable environment.
  • Flexibility
    Easily adapts to a range of business needs, making it a versatile solution for various customer service models.

A virtual queue system, a pivotal part of modern queue management solutions, enables customers to join a queue remotely. This can be achieved through various methods, including accessing a website portal, using a dedicated mobile app, or scanning a QR code on a physical ticket. Such systems are designed to replace traditional physical queuing. Customers benefit from receiving real-time updates and notifications on their queue status directly on their mobile devices, making it a highly efficient customer flow management tool. This method is especially advantageous for improving customer convenience, significantly reducing wait times at on-site locations. Moreover, virtual queuing is instrumental in promoting social distancing, as it minimises the need for physical gatherings, thereby enhancing overall safety and customer satisfaction.

Yes, QueueBee's queue system is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. This adaptability allows for a unified customer service experience across different industry sectors. For integration that matches your specific business needs, we recommend a discussion with a QueueBee Project Manager or Solution Architect. This step is important to ensure that our system integrates smoothly with your current setup, thereby enhancing your operational efficiency and the quality of your customer service.

A queue management system effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Customer Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies customers of their queue status. For virtual queue participants, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, the system gathers customer feedback and offers detailed analytics. Customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and enhancing both physical and virtual customer flows.

Such insights are crucial for improving service delivery and customising the customer experience to address changing needs and preferences.

Transform Your Business With Our Queue System Today

Are you ready to elevate your customer experience with a state-of-the-art queue management system? Get in touch with us or find an office closest to you. Experience the difference QueueBee's comprehensive solutions can make in your business operations and customer satisfaction. Don't wait. Join the QueueBee family today!

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