Discover how our queue solutions streamline the citizen journey for the public sector and government agencies.
Tailoring Solutions For Diverse Public Sector Agencies
We work with a wide array of government agencies to enhance citizen engagement, streamline administrative processes, and transform public service delivery. Here are the public sector agencies we collaborate with:
Tax Offices
Manage high-demand periods more effectively with queue solutions, reducing wait times and simplifying administrative processes for citizens and staff.
Permit Offices
Queue solutions expedite approval processes, increase application accuracy, and simplify the permit acquisition journey for citizens.
Cities, Towns & Municipalities
Improve public engagement with queue solutions, providing more streamlined access to local services and enhancing communication between citizens and local government.
Departments of Labour
Facilitate smoother job application processes, manage high volumes of job seekers efficiently, and enhance the experience of citizens seeking employment assistance with queue solutions.
Court Houses
Manage appointments and case schedules more effectively with queue solutions, reducing wait times and enhancing the overall citizen experience in legal proceedings.
Social Security Offices
Streamline the process of benefit application and delivery with queue solutions, enhancing the experience for citizens seeking social security assistance.
Social Services
Queue solutions enhance accessibility and delivery of vital community services, improving experiences for citizens in need.
Departments of Transportation
Simplify processes for driving licence applications, vehicle registrations, and other transport-related services with queue solutions, improving citizen access and satisfaction.
Citizen Flow In The Public Sector
Appointment
Simplified Appointment Booking
Enable a hassle-free appointment scheduling process for citizens. With advanced queue solutions, citizens can:
Schedule appointments conveniently via the public service's website, citizen portal, or QueueBee Standee Kiosk (QB-SK Series) for optimised public sector citizen journeys.
Choose the desired service, location, and preferred date and time, creating a personalised public service experience.
Receive instant appointment confirmation through email or text message, along with a reminder closer to the appointment date.
Seamless Arrival & Check-In
Streamlining Public Sector Citizen Flow
Effortlessly facilitate the arrival and check-in process for both walk-ins and pre-arranged appointments. Our integrated queue solutions offer:
A smooth transition between walk-ins and scheduled appointments.
Citizens can easily acquire physical queue tickets with the QueueBee Standee Kiosk (QB-SK Series) at the Public Service Centre.
Convenient check-in within the vicinity and obtaining a virtual queue ticket through the Public Sector Citizen Portal, making the process efficient and enhancing the citizen's journey.
Waiting
Informative Waiting Experiences
Turn waiting time into an informative experience with smart digital signage. Our queue solutions help to:
Engage waiting citizens with dynamic and relevant content on the screens.
Inform citizens about the latest services, policies, regulations, and queue status, ensuring they are always updated.
In-Service
Personalised Service Interaction
Provide a personalised service experience with integrated queue solutions:
Equip service counters with QueueBee Counter Display (QB-CD Series) or QueueBee Customer Feedback Terminal (QB-CFT Series) and QueueBee’s Virtual Call Terminal for smooth public service delivery.
Alert citizens when it's their turn to be served, either through their mobile device or on-site digital displays.
Allow citizens to interact with the service agent or through a virtual call feature for remote service interaction.
Transfer
Seamless Service Transfers
Ensure efficient service delivery even when citizens need to transfer to another counter or department. With our queue solutions, you can:
Seamlessly transfer citizens to other service counters as necessary.
Maintain operational efficiency and citizen satisfaction, no matter the complexity of their service journey.
Completion
Proactive Feedback Management
Capture valuable citizen feedback and promptly address any issues. With our advanced queue solutions for feedback collection, public service providers can:
Gather citizen feedback through various channels, such as QueueBee Customer Feedback Terminal (QB-CFT Series), the public sector citizen portal, their mobile device, or by scanning the QR code on the queue ticket.
Receive immediate notification of poor citizen ratings or feedback, allowing for swift resolution and assistance.
Foster long-term relationships through timely follow-ups and consistent provision of excellent public services.
Introducing Tailored Solutions For The Public Sector
Public Sector Citizen Portal
Experience an efficient citizen journey with our easily accessible, web-based Citizen Portal. With the convenience of scanning a QR code or directly through the agency's website, our customisable portal empowers public sector agencies to:
Offer seamless appointment booking and flexible queue ticket options.
Provide real-time queue status updates to keep citizens informed.
Facilitate citizen feedback submission to better understand their needs.
Integrate virtual call options to deliver an exceptional citizen experience and assist remotely.
Appointment Booking
Enhance citizen satisfaction with our Advanced Appointment Booking system. Public sector agencies can:
Schedule appointments at the agency centre.
Specify the required service and date/time.
Reduce physical wait times for an improved citizen experience.
Streamline operations for increased productivity and efficiency.
Set flexible appointment settings to cater to specific agency requirements.
Queue Management
Elevate service delivery with our comprehensive queue solutions, including the QueueBee Standee Kiosk (QB-SK Series), equipped with ID card reading capabilities, or QueueBee Tabletop Printer (QB-TP Series). Our systems allow public sector agencies to:
Efficiently manage physical, virtual, and hybrid queues.
Reduce citizen wait times for increased satisfaction.
Improve overall service delivery through advanced queue solutions.
Give priority to certain citizens based on their segments (e.g., VIP, elderly, and disabled people).
Display Management
Promote clear communication and reduce confusion with our Dynamic Display Management queue solutions, including the QueueBee Multimedia Display (QB-MMC Series). Our systems empower public sector agencies to:
Inform and engage citizens with digital displays in waiting areas, showing meaningful content while reducing perceived wait time.
Control multiple displays from a single desktop for operational efficiency.
Customise designs to support various formats and enhance brand identity.
Inform citizens about your latest services, policies, and regulations.
Display queue info on the screens, so that your citizens are always updated.
Citizen Feedback
Drive citizen-centric growth with our Multi-Channel Citizen Feedback queue solutions. With various channels available, including our QueueBee Customer Feedback Terminal (QB-CFT Series), QR code scanning on queue tickets, and via the Citizen Portal, we enable public sector agencies to:
Collect valuable insights from citizens.
Understand citizen needs and expectations for service improvement.
Utilise industry-standard metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to gauge customer satisfaction and service effectiveness.
Act on feedback swiftly to maintain high citizen satisfaction.
Support Management
Deliver consistent and excellent service with our Efficient Support Management queue solutions. Our system equips public sector agencies to:
Manage citizen support across various channels efficiently.
Get automated notifications to follow up instantly with unhappy citizens.
Escalate issues promptly for swift resolution and assistance.
Efficient Software
Centralised Dashboard
QB10
Streamline queue management and operations within your public sector business with a fully web-based, centralised dashboard accessible from any device, anywhere, at any time.
Valuable Reports
QB10
Maximise your public sector business performance by leveraging advanced reporting and analytics capabilities. These are designed to provide comprehensive insights for data-driven decision-making.
Flexible System Configuration & Integration
QB10
Our solution offers customisable settings and seamless integration capabilities, making it the perfect queue solution for public sector agencies with diverse needs.
Citizen Service Desk Interface
QB10
Our user-friendly, web-based interface is specifically designed for public sector service staff, providing flexibility and streamlining queue management.
The Benefits
Efficient Citizen Flow Management
Our integrated queue solutions provide citizens with a streamlined, efficient, and personalised service experience, reducing queues and frustration.
Enhanced Staff Performance
The use of advanced queue management and dynamic scheduling not only improves staff productivity but also enables management to monitor and measure employee performance against the organisation’s KPIs, thereby enhancing the effectiveness of each engagement.
Informed Decision-Making
Real-time data, advanced reports, and comprehensive analytics empower agencies to monitor performance in real-time, identify bottlenecks, and make data-driven decisions for continuous improvement.
Increased Citizen Engagement
Digital signage and centralised content management provide an effective platform for agencies to share important information and engage with citizens, improving communication and transparency.
Boosted Citizen Satisfaction
The capability to gather citizen feedback and promptly address their issues significantly enhances citizen satisfaction, promoting trust in public sector services.
Control Branch Capacity
Our queue solutions enable agencies to monitor and control service areas efficiently. Live dashboards provide a comprehensive overview, supporting effective management of citizen flow and promoting a smooth and convenient journey for all.
Our Clients
Embark On Your Journey Towards Exceptional Public Service
Don't let long queues and inefficient processes stand in the way of delivering exceptional public service. Equip your agency with our queue solutions and take a step towards revolutionising your citizen journey. Get in touch with us today to discover how we can enhance your agency's service delivery.
