Public Sector

Queue Calling System For Social Services

Discover how our queue calling system streamlines customer journeys for social services.

Queue Calling System For Social Services

Innovating Customer Journeys In Social Services

Delivering innovative solutions designed to transform customer journeys and enhance the overall customer’s public service experience.

Innovating Customer Journeys In Social Services

Pre-Visit Stage

The customers schedule an appointment for social security organisation office with a QueueBee Appointment Booking System and QueueBee Customer Portal to ensure a time slot on specific date and time.

Arrival at the Center

Customers check in at the registration counter and receives a queue ticket number, which can be tracked using QueueBee's Queue System Software , awaiting their turns for registration and consultation session with their customer service representative.

Waiting stage

Customers can monitor their consultation turn with an estimated wait time and their position from the QueueBee’s Queueing Digital Signage or by scanning the QR code in their queue ticket.

In-service

Customers are served when their turn is reached and their queue number is called.

Transfer (Optional)

Customer can transfer to another department using the same queue ticket.

Post-visit stage

Customer Feedbacks are collected from customers after their office visit with QueueBee Customer Feedback System, gathering valuable insights for improving customers’ experiences and performance.

Introducing Tailored Solutions For The Public Sector

Public Sector Citizen Portal

Experience an efficient citizen journey with our easily accessible, web-based Citizen Portal. With the convenience of scanning a QR code or directly through the agency's website, our customisable portal empowers public sector agencies to:
  • Offer seamless appointment booking and flexible queue ticket options.
  • Provide real-time queue status updates to keep citizens informed.
  • Facilitate citizen feedback submission to better understand their needs.
  • Integrate virtual call options to deliver an exceptional citizen experience and assist remotely.

Appointment Booking

Enhance citizen satisfaction with our Advanced Appointment Booking system. Public sector agencies can:
  • Schedule appointments at the agency centre.
  • Specify the required service and date/time.
  • Reduce physical wait times for an improved citizen experience.
  • Streamline operations for increased productivity and efficiency.
  • Set flexible appointment settings to cater to specific agency requirements.

Queue Management

Elevate service delivery with our comprehensive queue solutions, including the QueueBee Standee Kiosk (QB-SK Series), equipped with ID card reading capabilities, or QueueBee Tabletop Printer (QB-TP Series). Our systems allow public sector agencies to:
  • Efficiently manage physical, virtual, and hybrid queues.
  • Reduce citizen wait times for increased satisfaction.
  • Improve overall service delivery through advanced queue solutions.
  • Give priority to certain citizens based on their segments (e.g., VIP, elderly, and disabled people).
Public Sector Solutions

Display Management

Promote clear communication and reduce confusion with our Dynamic Display Management queue solutions, including the QueueBee Multimedia Display (QB-MMC Series). Our systems empower public sector agencies to:
  • Inform and engage citizens with digital displays in waiting areas, showing meaningful content while reducing perceived wait time.
  • Control multiple displays from a single desktop for operational efficiency.
  • Customise designs to support various formats and enhance brand identity.
  • Inform citizens about your latest services, policies, and regulations.
  • Display queue info on the screens, so that your citizens are always updated.

Citizen Feedback

Drive citizen-centric growth with our Multi-Channel Citizen Feedback queue solutions. With various channels available, including our QueueBee Customer Feedback Terminal (QB-CFT Series), QR code scanning on queue tickets, and via the Citizen Portal, we enable public sector agencies to:
  • Collect valuable insights from citizens.
  • Understand citizen needs and expectations for service improvement.
  • Utilise industry-standard metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to gauge customer satisfaction and service effectiveness.
  • Act on feedback swiftly to maintain high citizen satisfaction.

Support Management

Deliver consistent and excellent service with our Efficient Support Management queue solutions. Our system equips public sector agencies to:
  • Manage citizen support across various channels efficiently.
  • Get automated notifications to follow up instantly with unhappy citizens.
  • Escalate issues promptly for swift resolution and assistance.

Efficient Software

Centralised Dashboard

QB10
Streamline queue management and operations within your public sector business with a fully web-based, centralised dashboard accessible from any device, anywhere, at any time.
Centralised Dashboard

Valuable Reports

QB10
Maximise your public sector business performance by leveraging advanced reporting and analytics capabilities. These are designed to provide comprehensive insights for data-driven decision-making.
Valuable Reports

Flexible System Configuration & Integration

QB10
Our solution offers customisable settings and seamless integration capabilities, making it the perfect queue solution for public sector agencies with diverse needs.
Flexible System Configuration & Integration

Citizen Service Desk Interface

QB10
Our user-friendly, web-based interface is specifically designed for public sector service staff, providing flexibility and streamlining queue management.
Citizen Service Desk Interface

The Benefits

Public Sector Benefits

Efficient Citizen Flow Management

Our integrated queue solutions provide citizens with a streamlined, efficient, and personalised service experience, reducing queues and frustration.

Enhanced Staff Performance

The use of advanced queue management and dynamic scheduling not only improves staff productivity but also enables management to monitor and measure employee performance against the organisation’s KPIs, thereby enhancing the effectiveness of each engagement.

Informed Decision-Making

Real-time data, advanced reports, and comprehensive analytics empower agencies to monitor performance in real-time, identify bottlenecks, and make data-driven decisions for continuous improvement.

Increased Citizen Engagement

Digital signage and centralised content management provide an effective platform for agencies to share important information and engage with citizens, improving communication and transparency.

Boosted Citizen Satisfaction

The capability to gather citizen feedback and promptly address their issues significantly enhances citizen satisfaction, promoting trust in public sector services.

Control Branch Capacity

Our queue solutions enable agencies to monitor and control service areas efficiently. Live dashboards provide a comprehensive overview, supporting effective management of citizen flow and promoting a smooth and convenient journey for all.

Our Clients

Public Sector Clients

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

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Frequently Asked Questions

The queue calling system is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queue calling system brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queue calling system is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queue calling system effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Embark On Your Journey Towards Exceptional Public Service

Don't let long queues and inefficient processes stand in the way of delivering exceptional public service. Equip your agency with our queue solutions and take a step towards revolutionising your citizen journey. Get in touch with us today to discover how we can enhance your agency's service delivery.

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