Healthcare

Pharmacy Queue System Software

Experience smoother patient journeys with QueueBee's innovative queue system software tailored for Pharmacy

Pharmacy Queue System Software

Innovating Patient Journeys in Pharmacy

Delivering innovative solutions designed to transform patient journeys and enhance the overall healthcare experience. Our solutions integrate seamlessly with Healthcare Information Systems (HIS) and existing infrastructures, simplifying patient flow, elevating operational efficiency, and promoting stress-free patient experiences.

Innovating Patient Journeys in Pharmacy

Pharmacy walk-in visit

When the customer walks in, he/she picks a required service option such as medication pick up, refill or consultation services and receives a queue ticket number from the digital kiosk. Their queue can be tracked using QueueBee's Queue System Software awaiting their turns for the services they opted for with pharmacists.

While waiting for medication dispensing

Customers can monitor their turn with an estimated wait time and their position from the Queuebee’s Queueing Digital Signage or by scanning the QR code in their queue ticket.

During medication collection

When the customer’s turn is reached, their queue number is announced and displayed on the digital signage screens. The customer will proceed to the respective counter/room for their service.

Payment (Optional)

Using the same queue system, customer will proceed to the payment counter for medication payment

Post-pharmacy visit

Customer feedbacks are collected from customers after their consultation visit QueueBee Patient Feedback System, gathering valuable insights for improving patient experiences and performance.

Efficient Software & Hardware

Centralise Dashboard & Report

QB20
Streamline healthcare operations with our comprehensive queue management software, which features integrated, powerful analytics. Access a consolidated dashboard and custom reports around the clock.
Centralise Dashboard & Report

Nurse Counter Calling Terminal

QB 20 | CCQ
Our presents a web-based, user-friendly terminal for healthcare staff, bolstering queue management flexibility within medical facilities.
Nurse Counter Calling Terminal

Doctor Room Display

Delivers real-time, relevant information at your fingertips. It is a blend of customisable hardware and user-friendly software, designed to streamline patient flow and enhance operational efficiency.
Doctor Room Display

QueueBee Standee Kiosk

Streamlined Patient Experience
An integration of cutting-edge technology and user-centric design, offering a seamless experience for patients while streamlining healthcare operations. It's capable of integrating with your Hospital Information System (HIS) for a unified healthcare solution.
QueueBee Standee Kiosk

Our Clients

Healthcare Our Clients

The Benefits

Enhanced Patient Experience

Significantly improve the patient experience by reducing waiting times, providing transparent journey overviews, and offering flexible check-in options.

Operational Efficiency

Streamline patient flow across multiple departments, resulting in increased operational efficiency and optimal resource utilisation.

Real-time Data and Analytics

Gain valuable insights from real-time data analysis to support informed decision-making and continuous service improvement.
Health Pharmacy Queue System Benefits

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

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Frequently Asked Questions

The queue system software is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queue system software brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queue system software is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queue system software effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Ready To Transform Your Healthcare Journey Management?

Don't let complex patient flows slow down your healthcare facility. Harness the power of our innovative solutions to streamline operations, enhance patient experiences, and drive growth. Contact us today to discuss how QueueBee can revolutionise your patient journey management. Let's work together to create a healthcare experience that exceeds expectations.

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