Terms & Conditions

* The following terms and conditions are subject for changes without any notice.

  1. QueueBee Consulting hereby offers / proposes to provide Mobile Queue Services in local and foreign countries using any form of communication, whether between persons and persons, things and things, or persons and things, in the form of sound, data, text, visual images, signals or any other form or any combination of those forms ("Communications") (including without limitation using QueueBee's and/or its related corporations' computer or telephonic services or systems, internet, wireless internet, mobile phone internet services, private network, personal computers, mobile telephones, hand-held terminals, television, radio and pager) and includes service or information accessible through QueueBee's and/or its related corporations' proprietary software and/or any other form of Communications ("Queue Service").

  2. The Client hereby requests to have access to the Queue Service to gain access to the mobile queue services in local and foreign countries online and open mobile Queue Service account (the "Account") with QueueBee for the said purpose, subject to the following:

    1. The Client further acknowledges that any transactions carried out via the Queue Service shall for all intents and purposes be carried out under the Account held with QueueBee.

    2. The Client hereby agrees that the Client shall abide by all applicable laws, by-laws, regulations, rules, orders, directives prescribed by regulators relating to the operation of the Account and to the Client's mobile queue services activities with QueueBee and to all matters herein including rules and regulations of such other countries of operations or requirements of respective authorized regulatory bodies or government where the transactions are effected.

    3. The Client hereby agrees that the Client shall abide by all applicable laws, by-laws, regulations, rules, orders, directives prescribed by regulators relating to the operation of the Account and to the Client's mobile queue services activities with QueueBee and to all matters herein including rules and regulations of such other countries of operations or requirements of respective authorized regulatory bodies or government where the transactions are effected.

      The Client undertakes to furnish QueueBee all relevant information and all such additional particulars and information as QueueBee may require at any time and from time to time, for the purpose of the Queue Service.

      The Client further acknowledges that QueueBee may release or disclose the information given by the Client or with respect to the usage of the Queue Service to other entities within the AtQuest group of companies (to the greatest extent permitted under applicable laws and regulations) and to QueueBee's professional advisors where this is required. Apart from this, QueueBee will not release or disclose such information to any other party unless otherwise required to do so by all applicable law, any statutory or regulatory authority / body or by an order of court of any competent jurisdiction.

    4. The Client hereby agrees and undertakes at all times:-
      1. to keep strictly confidential:

        a) the Client's account number(s) and all passwords, identification, digital signature and other codes issued to the Client by QueueBee or by any certification authority duly recognised by QueueBee for the purpose of enabling the Client to access the Queue Service and the Account; and

        b) all information available to the Client through the use of the Queue Service (the "Information").

      2. not to disclose the Login password to any party whatsoever;
      3. to immediately notify QueueBee via written notice if the Client suspects that the confidentiality of the Login ID has been compromised or if the Account has been accessed or used without the Client's authority;
      4. to forthwith notify QueueBee via written notice of any failure to receive an appropriate response that an order initiated by the Client through the Queue Service has been received, executed, fulfilled and/or matched;
      5. not at any time to copy, reproduce, disclose, distribute, re-transmit, disseminate, sell, publish, broadcast or exploit (whether for commercial benefit or otherwise) the Information, in whole or in part, in any manner whatsoever to any other person and not cause, suffer or permit to be done any of the foregoing;
      6. not to copy the Information or any of them or allow any person to copy or have access to the same;
      7. at the Client's own cost and expenses to acquire and maintain such hardware, internet services and other equipment as shall be necessary to enable the Client to access and use the Queue Service; and
      8. upon suspension or termination of the Account, to forthwith cease the use of and immediately return the Information to QueueBee and/or dispose in such manner as QueueBee may direct all Information in whatever form or media, including copies thereof or derivations therefrom howsoever constituted in the Client's possession, custody or control.
    5. QueueBee shall be entitled, at any time and from time to time without notice and without assigning any reason thereof and without in any way being liable for any loss or damage whatsoever to the Client to:
      1. amend, modify, suspend or terminate the operation of the Queue Service;
      2. suspend or terminate the Client's access to or use of the Queue Service; and/or
      3. de-activate the Account.
    6. The Client hereby agrees and undertakes to use the Queue Service strictly in accordance with the terms and conditions set out herein and shall procure that no person shall :-
      1. gain unauthorised access to or make unauthorised use of the Queue Service;
      2. make any additions, modifications, adjustments or alterations to, or corrupt, any of the Information or any services available on the Queue Service;
      3. tamper with any part of the Queue Service;
      4. use any software (including but not limited to the QueueBee's and/or its related corporations' proprietary software) (the "Software"), Login and/or equipment in a manner inconsistent with the terms and conditions contained herein; and
      5. permit any equipment or software to be linked to or communicate in any manner or be used in connection with any other database, time-sharing or other system, computer bureau, data or telecommunication service or any other service or word-processing system or information distribution network whereby the Information, material or data obtained from the Queue Service may be accessed, used, stored or re-distributed by or through such other equipment or software; and the Client shall be liable for and shall fully indemnify and hold QueueBee harmless from and against any and all claims, losses, damage, liabilities, expenses, costs (including but not limited to solicitors fees on a full indemnity basis) and consequences whatsoever in respect of or in connection with or arising out of the Client's breach or violation of any of the foregoing undertakings or any third party rights, including but not limited to violation of any proprietary or intellectual property rights. The obligation to indemnify QueueBee shall survive the termination of the Account and/or the Queue Service and the Client shall upon the suspension or termination of the Account and/or the Queue Service immediately return the Software to QueueBee and/or dispose of the same in such manner as QueueBee may direct.
    7. Without affecting the generality of the Standard Terms and Conditions For Mobile Queue Service in Countries, attached to the Account Application Forms ("Standard Terms and Conditions"), QueueBee shall not be liable to the Client for any loss, damage, expenses, liability, costs or claims (including any lost profits, lost savings or other consequential, special or indirect damages) whatsoever; and howsoever caused or arising including but not limited to:
      1. the unauthorised use of or access to the Queue Service;
      2. any power failure, downtime, crash, computer-breakdown, hand held devices breakdown, interruptions, omission, errors or delays occurring in the electronic transmission, wireless internet services interruptions, mobile phone internet services, modem connection, act of public enemy, war, insurgency riot, labour disputes, strike, malfunction of or defects, bugs or glitches, any act of omission of QueueBee's support or solution partners or any other disturbances arising out of matters or through causes / circumstances beyond the control of QueueBee with regards to the Queue Service, the Software or any operator, vendor, supplier or provider of any Communications used by QueueBee for the provision of the Queue Service to the Client;
      3. any delay, fault, failure or loss of access to or unavailability of the Queue Service;
      4. any errors in the transmission of the Client's instructions or orders through the Queue Service; and
      5. any other inherent risks in using the Queue Service whether foreseeable or not.
    8. Any instructions or orders received by QueueBee through the use of the Login ID on the Queue Service shall be deemed to have been given by the Client notwithstanding that it may have been given by a third party without the Client's authority.
    9. Any acknowledgement by QueueBee of receipt of instructions or orders from the Client through the Queue Service shall be deemed conclusive as to the fact that such instructions or orders were received by QueueBee and that the contents of such instructions or orders were in the same form and substance as they were received and such instructions or orders may be relied and acted upon by QueueBee without further reference to or verification from the Client.
    10. The Client shall be solely responsible for ensuring the accuracy and completeness of the Client's instructions or orders. Any instructions or orders transmitted through the Queue Service shall be irrevocable and upon dispatch by QueueBee to the Client of a confirmation message shall be binding on the Client.
    11. The Client hereby authorises QueueBee hold and complete settlement on any collateral at any time without notice) and to utilise the proceeds thereof to set-off and discharge all or any of the Client's liabilities and obligations due and owing to QueueBee. In this respect, the Client hereby agrees and undertake to indemnify and keep QueueBee fully indemnified against all losses, costs, expenses (including legal costs) incurred in consequence of the same.
    12. In consideration of QueueBee agreeing to open one or more Account(s) for the Client, the Client shall (and hereby unconditionally and irrevocably undertakes to and agrees with QueueBee that it will) at all times and from time to time and at any time ON FIRST DEMAND by QueueBee duly, punctually and fully indemnify and save harmless QueueBee from and against any and all actions, suits, proceedings, claims, liabilities, demands, losses, charges, penalties, fees, fines, debts, interests, damages, expenses and costs (including all costs on a solicitor client basis) of whatever nature which QueueBee may at any time or from time to time sustain, incur or suffer by reason or as a consequence of or arising in any way out of or in connection with or incidental to :
      1. the opening and operation of the Account for the Client; and/or
      2. any default by the Client in the due and punctual payment of any sum of any kind or nature whatsoever owing or payable by the Client to QueueBee pursuant to the Account; and/or
      3. any matters whatsoever arising from the terms and conditions contained herein.
    13. The Client hereby acknowledges that QueueBee and/or its related corporations are the owner of all copyright, designs, logos, gain access to the mobile Queue Service name, gain access to the mobile Queue Service marks, service marks and all other intellectual property ¡Intellectual Property) in under or to the Queue Service which shall at all times remain vested in QueueBee and/or its related corporations.
    14. The Client confirms that the Client does not own any Intellectual Property rights belonging to QueueBee and/or its related corporations and that nothing contained herein nor through the usage of the Queue Service shall confer any right, title or interest to the Intellectual Property in the Client's favour and further agrees that the Client will not tamper with nor do anything that will infringe QueueBee's and/or its related corporations' rights to the Intellectual Property and shall safeguard and protect the Intellectual Property at all times.
    15. The Client shall not assign any rights, title or interest in this terms and conditions or under the Queue Service to any party without the prior written consent of QueueBee.
    16. The Client hereby declares that the Client has read and fully understands and agrees to be bound by the terms and conditions set out herein.
  3. QueueBee may, subject to QueueBee's management approval and at its absolute discretion reject the Client's application or impose such conditions and/or restrictions as QueueBee deems fit and proper without giving any reasons whatsoever.

    The Client further agrees that QueueBee may at its absolute discretion close or suspend the Account without giving any reason whatsoever (including but not limited to the non-mobile Queue Service nature of the Account, amounts owing to QueueBee or it being dormant).

    QueueBee reserves the absolute right to make any amendment, alteration, and/or variation to the terms and conditions set out herein, the Application Forms and the Standard Terms and Conditions.

    In consideration of QueueBee agreeing to open the Account and/or to continue to allow the Client to operate the Account, the Client, hereby unconditionally and irrevocably agree to the terms and conditions set out in the Application Forms and the Standard Terms and Conditions. The terms and conditions set out herein shall be read together with, and form part of the Application Forms and the Standard Terms and Conditions.

    The Client is advised to seek independent legal advice on the effects and consequences of agreeing to the terms and conditions contained herein and the Client agrees that the provisions contained herein shall be binding on the Client regardless of whether the Client has resorted to such advice.

  4. Error Reporting And Queries

    1. Should the Client wish to report any error or make any queries or complaints in relation to QueueBee Mobile Queue Service, the Client may write in, e-mail or call the QueueBee Customer Care Centre at the following address and contact number:-

      QueueBee Customer Care Centre
      No. 17-2, Jalan Puteri 2/7,
      Bandar Puteri,
      47100 Puchong,
      Selangor Darul Ehsan, Malaysia.

      Tel: +603 8051 6368

      For the avoidance of doubt, all telephone calls made to QueueBee Customer Care Centre shall be logged by QueueBee.

    2. Subject to Clause 5.3, the Client may be required to disclose to QueueBee all relevant information relating to any report, query or complaint including but not limited to the Client’s name, the relevant Account(s) number(s), a description of any such error, query or complaint, date of the disputed transaction or error, an explanation on why the Client believe it to be an error or why the Client require more information and the amount(s) involved in the suspected error disputed transaction, query or complaint, as maybe relevant. Notwithstanding this, the Client shall not, at any time and under any circumstances whatsoever, disclose the Client’s Login ID to any QueueBee’s staff or representative.

    3. Where any communication involves the Client’s sensitive or confidential information whether in relation to the Client Account(s) or any transactions made in relation thereto or otherwise, QueueBee does not encourage the communication of any such information via electronic-mail ("e-mail") (not being Secure Messaging) and the Client agree and acknowledge that should the Client proceed with such mode of communication in relation to such information, the Client shall undertake all inherent risks associated with such mode of communication and shall not, at any time whatsoever, hold QueueBee responsible or liable for the security of such information or any Loss suffered in relation thereto.

    4. In the event that QueueBee requests the Client to make such report, complaint or query in writing to QueueBee, the Client shall do so within five (5) Business days thereafter. If no such written report, complaint or query is received by QueueBee within the said period, QueueBee will not be under an obligation to conduct any investigation and answer any such query or complaint.

    5. Subject to Clause 6.2, QueueBee shall endeavour to investigate the complaint, answer the query or inform the Client of the results of its investigation as soon as practicable or in any case within ten (10) Business days of receipt of such report, query or complaint or where a subsequent written report, query or complaint is requested by QueueBee pursuant to Clause 5.4, within ten (10) Business days of receipt of such subsequent written report, query or complaint.

    6. If QueueBee requires more time to conduct its investigation, QueueBee shall extend the period stated in Clause 5.5 above to such reasonable period as it deems necessary in its sole discretion which shall as far as reasonably possible not exceed thirty (30) days from the date of receipt of such report, query or complaint or where a subsequent written report, query or complaint is requested by QueueBee pursuant to Clause 6.2, within thirty (30) days of receipt of such subsequent written report, query or complaint.

    7. The Client shall as far as possible co-operate and assist QueueBee in the conduct of its investigations, including allowing QueueBee and its investigation team to access the device(s) used for the disputed transaction such as the personal computers, laptops, tablets, mobile devices within five (5) Business days from the date the Client reported the query or complaint to QueueBee Customer Care Centre as stated in Clause 5.1.

    8. Subject to the provisions of this Agreement, upon the completion of an investigation, QueueBee shall make reasonable endeavours to correct any error promptly and to make the necessary adjustments to the Client Account(s) and notify the Client of the adjustments made pursuant thereto.

    9. In any case, QueueBee shall inform the Client of the results of the investigation within ten (10) Business days of the completion of investigations in Clause 5.5 or 5.6, as the case may be.

    10. QueueBee shall follow rigorous security procedures and use state of the art technologies to protect its customer's information and transactions against unauthorised access, disclosure, alteration and/or its misuse. Henceforth, QueueBee, as the case may be, assures total reimbursement to the Client within ten (10) business day in the event the Client suffer monetary losses due to direct loss from the Account arising from the client’s use of QueueBee Mobile Queue Service provided always the losses were due to QueueBee’s system malfunctioning wherein such malfunctioning will be subject to confirmation by QueueBee. QueueBee, however, will not be responsible for any loss due to the login id being stolen as it is the Client’s first and foremost responsibility to keep the information safe at all times.

      1. Where the Client are not satisfied with the outcome of the investigation or of the complaint, the Client may appeal against such outcome to the Senior Management of QueueBee in writing to the address as specified in Clause 5.1 above

  5. Variation

    1. QueueBee reserves the right to change, modify, delete, amend, add or vary the terms and conditions of this Agreement from time to time but QueueBee will, subject to Clause 6.2, give at least twenty-one (21) calendar days’ notice of any such additional or amended terms and conditions.

    2. The Client agree and acknowledge that where the changes or amendments made are necessitated by an immediate need to restore or maintain the security of the Client’s Account, QueueBee may proceed with making such changes and amendments without notice to the Client.

  6. Notices

    1. Unless otherwise specified herein to the contrary, all notices and communications by QueueBee in relation to QueueBee Mobile Queue Service maybe given by QueueBee in any one of the following manners: -

      1. By display on the screen upon access to QueueBee web site;

      2. By any other manner as QueueBee deems fit.

    2. All notices and communications to QueueBee shall unless specified herein, be in writing, signed by the Client and sent to QueueBee, at QueueBee's address as specified herein or any other address as may be notified to the Client from time to time.

    3. Subject to anything herein to the contrary, all notice(s) from the Client to QueueBee shall take effect only upon QueueBee (as the case may be) duly recording the same in its records.


DISCLAIMER

THE ABOVE TERMS AND CONDITIONS COMPRISE NOTICE OF LEGAL TERMS OF ACCESS WHERE BEST ENDEAVOUR HAS BEEN UNDERTAKEN TO ENSURE THE ACCURACY OF THE INFORMATION PROVIDED HEREIN. QueueBee DOES NOT GUARANTEE THE ACCURACY, CORRECTNESS OR COMPLETENESS OF SUCH INFORMATION PROVIDED WHEN THE CLIENT ACCESS QueueBee'S WEBSITE. IN PROVIDING SUCH INFORMATION, ANY COMMENTS, OBSERVATIONS, STATEMENTS OR SUGGESTIONS MADE BY QueueBee ARE NOT TO BE TAKEN AS REPRESENTATIONS OR ADVICE OF ANY NATURE AND ARE NOT MEANT TO BE RELIED BY THE CLIENT. QueueBee OR ITS SOURCES OF INFORMATION SHALL NOT BE UNDER ANY RESPONSIBILITY OR LIABILITY TO THE CLIENT IN RESPECT OF IT.

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