Education

Queueing App For IT Support

Discover how our Queueing App Streamlines Students Journeys for IT Support at college or school

Queueing App For IT Support

Innovating Student Journeys In IT Support

Delivering innovative solutions designed to transform students’ journeys and enhance the overall education experience.

Innovating Student Journeys In IT Support

Pre-visit stage

The student schedule an appointment for specific services in the school financial aid departments with a QueueBee Appointment Booking System and QueueBee Customer Portal to ensure a consultation slot on specific date and time.

Arrival at the center

Students check in at the registration counter and receives a queue ticket number, which can be tracked using QueueBee's Queue System Software , awaiting their turns for registration and consultation session with their service providers.

Waiting stage

Students can monitor their consultation turn with an estimated wait time and their position from the QueueBee’s Queueing Digital Signage or by scanning the QR code in their queue ticket.

In-service

Service counters are equipped with QueueBee Counter Display (QB-CD Series), QueueBee Customer Feedback Terminal (QB-CFT Series), and QueueBee’s Virtual Call Terminal, ensuring efficient operations

Transfer (optional)

Student can transfer to another counter or department using the same queue ticket

Post-visit stage

Students Feedbacks are collected from students after their consultation visit with QueueBee Customer Feedback System, gathering valuable insights for improving students’ experiences and performance.

Introducing Tailored Solutions For Educational Institutions

Education Portal

Experience an efficient student journey with our web-based Education Portal. Our customisable portal empowers educational institutions to:
  • Offer seamless appointment booking and flexible queue ticket options.
  • Provide real-time queue status updates to keep students informed.
  • Facilitate student feedback submission to better understand their needs.
  • Integrate virtual call options to deliver an exceptional student experience.

Queue Management

Elevate service delivery with our Comprehensive Queue Management solutions, including the QueueBee Standee Kiosk (QB-SK Series). Our systems allow educational institutions to:
  • Efficiently manage physical, virtual, and hybrid queues.
  • Reduce student wait times for increased satisfaction.
  • Improve overall service delivery through advanced queue solutions.

Integrated Campus Solutions

Our integrated solutions combine the software and hardware systems to offer a seamless and efficient experience for both students and staff. With a focus on enhancing communication and service delivery, our solutions:
  • Streamline student service processes.
  • Optimise the usage of on-campus resources.
  • Provide real-time data for improved decision making and student experience management.
Tailored Solutions

Display Management

Promote clear communication and reduce confusion with our Dynamic Display Management solutions, including the QueueBee Multimedia Display (QB-MMC Series). Our systems empower educational institutions to:
  • Inform and engage students with digital displays in waiting areas, showing meaningful content while reducing perceived wait time.
  • Control multiple displays from a single desktop for operational efficiency.
  • Customise designs to support various formats and enhance brand identity.
  • Inform students about the latest courses, extracurricular activities, campus events, and essential updates.
  • Display queue info on the screens so that your students are always updated.

Appointment Booking

Enhance student satisfaction with our Advanced Appointment Booking system. Educational institutions can:
  • Schedule appointments at the student service centre.
  • Specify the required service and date/time.
  • Reduce physical wait times for an improved student experience.
  • Streamline operations for increased productivity and efficiency.
  • Flexibly adjust appointment settings to cater to specific institutional requirements.

Student Feedback

Drive student-centric growth with our Multi-Channel Student Feedback solutions. With various channels available including our QueueBee Customer Feedback Terminal (QB-CFT Series), QR code scanning on queue tickets, and via the Student Portal, we enable educational institutions to:
  • Collect valuable insights from students.
  • Understand student needs and expectations for service improvement.
  • Utilise industry-standard metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to gauge student satisfaction and service effectiveness.

Efficient Software

Centralised Dashboard

QB10
Streamline queue management within your institution with a fully web-based, centralised dashboard that can be accessed from any device, anywhere, at any time.
Centralised Dashboard

Valuable Reports

QB10
Tailor reports to suit user and management requirements, including performance metrics, service efficiency, student satisfaction, student journey report, and more.
Valuable Reports

Flexible System Configuration & Integration for Educational Institutions

QB10
QueueBee offers customisable settings and seamless integration capabilities, making it the perfect solution for educational institutions with diverse needs.
Flexible System Configuration & Integration

Student Service Desk Interface

QB-VCT
QueueBee’s Virtual Call Terminal
Our user-friendly, web-based interface is designed for service staff in educational institutions.
Student Service Desk Interface

The Benefits

Education Benefits

Reduce Student Wait Times

Reduces student wait times and enhances satisfaction. Our innovative solutions optimise queue management and facilitate seamless service interactions, creating a more efficient campus environment.

Simplify Administrative Processes

Streamline operations and tasks for college administrators. The centralised dashboard, combined with real-time data, provides a comprehensive overview of operations, allowing for informed decision-making and continuous improvement.

Eliminate Missed Appointments

Advanced appointment booking system ensures no missed appointments and promotes efficient scheduling. Our customisable reports provide in-depth insights into appointment management efficiency, aiding decision-making processes.

Improve Campus Experience

Student-centric solutions enhance the overall campus experience. QueueBee significantly reduces student wait times and facilitates personalised service interactions, leading to higher levels of student satisfaction.

Our Clients

Education Clients

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

Latest Posts Form The Blog

7 Key Benefits Of Queue Management That Transforms Services.
Blog | 20 Minutes Read | Jan 16, 2024
7 Benefits Of Using A Queue Management System?
Queue Number System,Does Your Business Need One?
Blog | 10 Minutes Read | May 17, 2024
Queue Number System,Does Your Business Need One?
6 Reasons Why Self Check-in Kiosk Is Needed In Hospital
Blog | 6 Minutes Read | Jun 18, 2024
6 Reasons Why Self Check-in Kiosk Is Needed In Hospital.

Frequently Asked Questions

The queueing app is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queueing app brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queueing app is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queueing app effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Ready To Elevate Your Service Delivery?

Don't let outdated processes hinder your bank's potential. Invest in our advanced Queue Management System QMS and integrated solutions today to redefine financial service excellence. Transform your customer's journey into an experience that is seamless, efficient, and enjoyable. Harness the power of data-driven insights to fuel growth and enhance operational efficiency.

Whatsapp