Food And Beverage

Queuing System Software For Takeaway & Delivery Services

Discover how Our queuing system streamlines customer journeys for takeaway & delivery services

Queuing System Software For Takeaway & Delivery Services

Innovating Customer Journeys In Takeaway & Delivery Services

Delivering innovative solutions designed to transform customer journeys and enhance the overall customer’s fnb experience.

Innovating Customer Journeys in Restaurant

Pre-Ordering Stage

Customer experience hunger and browse for food menu offering at the restaurant delivery website/app integrated with QueueBee Customer Portal .

Ordering Stage

Customers place their food order via restaurant’s takeaway delivery service integrated with a QueueBee Appointment Booking System , and receives a queue number via the ordering website/app

Waiting stage

Customers monitor their takeaway/delivery order status with estimated waiting time using QueueBee's Queue System Software with the same queue number they receives.

Takeaway order completion

Customer head over to the restaurant to collect their food order upon reaching their takeaway queue.

Delivery order completion

Customer’s orders are delivered based on the food preparation and delivery queue

Post-delivery stage

Customer feedbacks are collected from customers after the food delivery with QueueBee Customer Feedback System, gathering valuable insights for improving customers’ experiences and performance.

Empowering the Food And Beverage Sector with Key Virtual Queuing Solutions

Customer Portal

An intuitive digital platform that allows your customers to navigate their dining experience seamlessly.
  • Provides a central location for customers to make reservations, check-in, monitor their status, and provide valuable feedback.
  • Offers personalised updates and promotions to customers based on their preferences and dining history.

Reservation Booking

A sophisticated system designed to streamline the reservation process.
  • Allows customers to conveniently book tables, reducing waiting times and improving overall restaurant efficiency.
  • Sends out automated reminders to customers, reducing no-shows and ensuring smooth operations.

Virtual Queue Management

An efficient solution for handling the flow of walk-in customers in restaurants.
  • Optimiaes the allocation of tables and reduces the waiting time for guests, creating a smoother, more efficient dining experience.
  • Encourages a positive dining atmosphere by minimising frustration and wait-related stress, leading to higher customer satisfaction and return visits.
Food Beverage Solutions

Digital Display

A visual tool that enhances the dining experience and customer engagement.
  • Provides real-time updates on table status, showcases promotional offers, and displays menu details.
  • Enhances the overall dining atmosphere and keeps customers informed and engaged during their wait.

Customer Satisfaction

A valuable tool to collect, analyse and act upon customer feedback.
  • Facilitates the collection of customer feedback post-dining via a user-friendly interface.
  • Analyses feedback to identify common issues or areas for improvement, enabling businesses to continually refine their service based on real customer insights.

Support Management

An efficient system to ensure the smooth functioning of our solutions.
  • Provides prompt technical or service-related support to businesses.
  • Contributes to the consistent delivery of high-quality customer service by ensuring the uninterrupted operation of all our solutions.

Efficient Software

Centralised Dashboard

QB10
Efficiently manage reservations, queues, and operations across your F&B business with a web-based, centralised dashboard. Access it from any device, anywhere, at any time for real-time updates.
Centralised Dashboard

Valuable Reports

QB10
Enhance your F&B business performance using our advanced reporting and analytics tools. Get comprehensive insights that enable data-driven decision-making to boost customer satisfaction and operational efficiency.
Valuable Reports

Flexible System Configuration & Integration

QB10
Our solution offers customisable settings and seamless integration capabilities, making it an ideal choice for F&B establishments with varied needs and operations.
Flexible System Configuration & Integration

Service Terminal

QB10
Our user-friendly, web-based service terminal is tailored for F&B staff. It simplifies the management of walk-ins, reservations, and queues, contributing to smooth operations and a better dining experience.
Service Terminal

Virtual Queuing Benefits

Food And Beverage Benefits

Enhanced Customer Experience

Our software solutions streamline customer interactions, reducing wait times and improving overall satisfaction. From convenient table reservations to efficient order management, we ensure a smooth dining experience for your customers.

Operational Efficiency

Through effective virtaul queue management and optimised order and payment processes, our solutions boost your establishment's operational efficiency. Staff can focus more on delivering excellent service and less on managing queues or handling operational bottlenecks.

Informed Decision-Making

Our advanced analytics and reporting capabilities provide valuable insights into your business performance. Understand your customers better, identify peak times, and make data-driven decisions to enhance service delivery.

Improved Revenue

By reducing wait times, improving service delivery, and leveraging targeted promotional displays, our software can help increase table turnover rates and upsell opportunities, ultimately driving revenue growth.

Increased Loyalty

A seamless dining experience not only satisfies customers but also encourages repeat visits. By proactively addressing feedback and consistently delivering quality service, our solutions help build customer loyalty and promote positive word-of-mouth.

Our Clients

Public Sector Clients

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

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Frequently Asked Questions

The queuing system software is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queue calling system brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queuing system software is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queuing system software effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Ready To Transform Your Food And Beverage Business?

Connect with our team today and unlock our comprehensive virtual queuing solution that will boost customer satisfaction, streamline operations, and maximize revenue.

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