Retail

QMS System For In-Store Pickup

Discover how our queue management system streamlines customer journeys for in-store pickup

QMS System For In-Store Pickup

Innovating Customer Queueing Journeys In In-Store Pickup

Delivering innovative solutions designed to transform customer journeys and enhance the overall customer’s experience.

Innovating Customer Queueing Journeys In In-Store Pickup

Queue formation after placing order

Customers receive a queue ticket number consisting of estimated wait time, which can be tracked using QueueBee's Queue System before heading to the store to pick up their order.

Notification to pickup

As the product is ready for pickup,customers will be notified from the store’s website system integrated with QueueBee's Queue System to pickup their orders.

Arrival at the store

Upon arriving at the store, customers can scan their queue ticket QR code with their store’s QueueBee’s Queueing Digital Signage to confirm their physical attendance upon receiving their order

Post-shopping stage

Customer Feedbacks are collected from customers after receiving their order with QueueBee Customer Feedback System, gathering valuable insights for improving customers’ experiences and performance.

Optimise Your Shopping Journey With Our Key Solutions

Customer Portal

Enhance your brand identity and retail mobile engagement with our omnichannel customer portal, designed to cater to the modern, mobile-centric shopper.
Mobile Queuing
Allow customers to join queues remotely with our virtual queue management, offering convenience and freedom.
Appointment Booking
Let customers book appointments on the go, enhancing the shopping experience with our virtual queue management system.
Promotions and Notifications
Keep your customers updated about the latest deals and store updates, encouraging repeat business.

Appointment Booking

Our virtual queue management system manages retail appointments effectively, increasing productivity and customer satisfaction—essential for creating personalised shopping experiences and consultation services in department stores and specialty retail.
Multi-Channel Booking
Customers can book appointments through various channels, offering a convenient and omnichannel retail experience facilitated by our virtual queue management.
Automated Reminders
Reduce no-shows with automated reminders sent via SMS or email, integrated with our virtual queue management system.
Capacity Management
Manage staff workload and store capacity effectively, crucial for maintaining social distancing in retail environments with our virtual queue management solutions.

Queue Management

Our virtual queue management system streamlines customer service by efficiently handling queues at service counters, in-store pick-ups, return counters, and dressing rooms across various retail outlets.
Virtual Queuing
Offers a seamless and comfortable shopping experience by eliminating physical lines through virtual queue management.
Real-Time Monitoring
Provides live updates of queue status to efficiently manage resources and maintain superior customer service in retail, powered by our virtual queue management system.
Food Beverage Solutions

Display Management

Interactive digital signage solutions transform your retail store's advertising. Ideal for promotions in malls, department stores, and outlets, our digital display management system dynamically connects with your customers, enhancing the retail customer experience.
Digital Menu Boards
Update and manage product offerings easily across multiple locations.
In-Store Advertising
Increase sales with targeted promotions, highlighting new products or special deals.
Wayfinding Displays
Enhance in-store navigation with interactive maps and directories, improving the retail customer experience.

Customer Feedback

Our customer feedback system offers straightforward methods for gathering feedback, delivering valuable insights that drive continuous service improvement for retail businesses.
Immediate Feedback Collection
Allows for the instant collection of customer feedback, aiding in quick resolution and service recovery.
Detailed Analytics
Provides in-depth insights into customer satisfaction and preferences, fostering a customer-centric retail environment.
Multichannel Collection
Facilitates feedback collection across various touchpoints, catering to customer preferences.

Support Management System

Our retail support management system centralises customer query resolution, ensuring swift responses and increased customer satisfaction.
Centralised Management
Streamlines the handling of all customer queries and issues, ensuring a smooth resolution process.
Transparent View
Provides a transparent view of support tickets, improving accountability and trust.
Real-time Updates
Keeps customers informed about their support status, enhancing customer experience.

Efficient Software

Centralised Dashboard

QB10
Efficiently manage operations, queues, and transactions across your retail business with our web-based, centralised dashboard. Gain access from any device, anywhere, for real-time updates that facilitate responsive decision making.
Centralised Dashboard

Valuable Reports

QB10
Improve your retail business performance using our advanced reporting and analytics tools. Receive comprehensive insights that enable data-driven decisions, boosting customer satisfaction and operational efficiency.
Valuable Reports

Flexible System Configuration & Integration

QB10
Our solution can be tailored to your specific needs and easily integrates with your existing systems, perfect for retail businesses with diverse operational needs.
Flexible System Configuration & Integration

Service Terminal

QB10
Our user-friendly, web-based service terminal is tailored for retail staff. It streamlines the management of walk-ins, in-store pick-up, and queues, contributing to smooth operations and enhanced shopping experiences.
Service Terminal

The Benefits for Retail Businesses

Retail Benefits

Improved Operational Efficiency

Our solutions streamline various operations, from virtual queue management to in-store navigation, leading to higher productivity and efficiency.

Enhanced Customer Satisfaction

Through effective virtual queue management, targeted promotions, and efficient service, we help you deliver a superior shopping experience that boosts customer satisfaction.

Increased Sales

Our digital signage solutions and targeted promotions can help highlight special deals and new products, potentially leading to increased sales.

Data-Driven Decision Making

OurOur detailed reports make it easy to understand your store's performance and make smart decisions, enhancing your ability to respond to customer needs and market trends effectively.

Brand Loyalty

By offering a seamless shopping experience, our solutions contribute to the development of a loyal customer base, reinforcing your brand's value and customer commitment.

Our Clients

Retail Clients

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

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Frequently Asked Questions

The QMS system is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a QMS system brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's QMS system is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A QMS system effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Ready To Elevate Your Retail Business?

Connect with our expert team to explore how QueueBee’s Virtual queue management and custom solutions can transform your retail service and customer experience. Start creating memorable customer journeys today and deliver retail experiences that exceed expectations

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