Utility

Line Queue System For Oil And Gas Companies

Discover how our line queue System streamlines customer journeys for oil and gas companies’ customer service centre

Line Queue System For Oil And Gas Companies

Innovating Customer Journeys In Oil and Gas Companies’ Customer Service Centre

Delivering innovative solutions designed to transform customer journeys and enhance the overall utility service experience.

Innovating Customer Journeys In Oil and Gas Companies’ Customer Service Centre

Pre-Visit Stage

The customers schedule an appointment for O&G Company Customer Service Centre with a QueueBee Appointment Booking System and QueueBee Customer Portal to ensure a time slot on specific date and time before heading to the centre.

Arrival at the Center

Customers check in at the registration counter and receives a queue ticket number, which can be tracked using QueueBee's Queue System Software , awaiting their turns for registration and consultation session with their customer service representative.

Waiting stage

Customers can monitor their consultation turn with an estimated wait time and their position from the QueueBee’s Queueing Digital Signage or by scanning the QR code in their queue ticket.

In-service

Customers are served when their turn is reached and their queue number is called

Transfer (Optional)

Customer can transfer to another department using the same queue ticket.

Post-visit stage

Customer Feedbacks are collected from customers after their centre visit with QueueBee Customer Feedback System, gathering valuable insights for improving customers’ experiences and performance.

Introducing Tailored Solutions For Utility Companies

Utility Customer Portal

Create an efficient customer journey with our Customisable Customer Portal. Our portal empowers utility providers to:
  • Offer seamless appointment booking and flexible queue ticket options.
  • Provide real-time queue status updates to keep customers informed.
  • Facilitate customer feedback submission to better understand customer needs.
  • Integrate virtual call options to deliver an exceptional customer experience.

Appointment Booking

Experience enhanced customer satisfaction with our Advanced Appointment Booking system, which allows utility providers to:
  • Schedule appointments at the nearest service centre.
  • Specify their required service and date/ time.
  • Reduce physical wait times for an improved customer experience.
  • Streamline operations for increased productivity and efficiency.

Queue Management Solutions

Elevate service delivery with our Comprehensive Queue Management solutions. Our systems allow utility providers to:
  • Efficiently manage physical, virtual, and hybrid queues.
  • Reduce customer wait times for increased satisfaction.
  • Improve overall service delivery through advanced queue solutions.
  • Give priority to certain customers based on their segments (for examples VIP, elderly, and disabled people).
Tailored Solutions

Display Management

Promote clear communication and reduce confusion with our Dynamic Display Management solutions. Our systems empower utility providers to:
  • Inform and engage customers with digital displays in waiting areas.
  • Control multiple displays from a single desktop for operational efficiency.
  • Customise designs to support various formats and enhance brand identity.
  • Inform customers about your latest services, policies and regulations.
  • Display queue info on the screens so that your customers are always updated.

Customer Feedback

Drive customer-centric growth with our Multi-Channel Customer Feedback solutions. We enable utility providers to:
  • Collect valuable insights from customers through various channels.
  • Understand customer needs and expectations for service improvement.
  • Act on feedback swiftly to maintain high customer satisfaction.

Support Management

Deliver consistent and excellent customer service with our Efficient Support Management tools. Our system equips utility providers to:
  • Manage customer support across various channels efficiently.
  • Get automated notifications to follow-up instantly with unhappy customers.
  • Escalate issues promptly for swift resolution and assistance.
  • Maintain high standards of customer service for enhanced customer loyalty.

Efficient Software

Centralised Dashboard and Accessibility

QB10 | CCQ
Experience seamless queue management and operations within your utility provider facility with a fully web-based, centralised dashboard accessible from any device, anywhere, and at any time.
Centralised Dashboard and Accessibility

Valuable Reports

QB10 | CCQ
Maximise utility provider performance by leveraging advanced reporting and analytics capabilities, designed to provide comprehensive insights for data-driven decision-making.
Valuable Reports

Flexible System Configuration & Integration

QB10
QueueBee offers customisable settings and seamless integration capabilities, making it the perfect solution for utility providers with diverse needs.
Flexible System Configuration & Integration

Service Counter Calling Terminal

QB10
Our user-friendly, web-based service counter calling terminal is specifically designed for utility agent, providing flexibility and streamlining queue management within utility provider facilities.
Service Counter Calling Terminal

Queue Management Solutions Benefits For Utility

Utility Benefits

Discover how QueueBee Solutions can transform your utility customer experience management and streamline operations, delivering tangible benefits for your organisation.

Reduced Waiting Times

Efficiently manage queues, shorten waiting times, and improve customer satisfaction with our innovative solutions.

Optimised Agent Allocation

Effectively allocate agent resources based on demand, reducing stress on employees and maintaining a high level of customer service.

Increased Customer Loyalty

By enhancing the customer experience and providing exceptional service, utility providers can boost customer loyalty and retention.

Improved Operational Efficiency

Our comprehensive solutions enable seamless integration with existing systems, streamlining operations and contributing to overall efficiency.

Data-Driven Decision Making

Leverage valuable insights gained from customer feedback and in-depth reporting and analytics to make informed decisions and drive continuous improvement.

Full control of branches and operations

Provide centralised monitoring and control over all your utility service branches. This ensures unified service delivery, prompt issue resolution, and optimal resource allocation. Additionally, with real-time data availability and advanced analytics, utility providers can proactively manage operations, maintain service quality, and foster efficient decision-making.

Our Clients

Utility Clients

Become A Leader In Customer Service Excellence

Are you looking to revolutionize your business with our advanced queue management system and seamless customer journey solutions? Reach out to us or locate a nearby office to explore queue system software solutions.

Clinic | Hospital Queue System Decrease wait times

Decrease wait times up to

70%
Clinic | Hospital Queue System Reduce no-shows

Reduce no-shows up to

85%
Clinic | Hospital Queue System Increase CSAT

Increase CSAT up to

95%

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Frequently Asked Questions

The line queue system is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a line queue system brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's line queue system is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A line queue system effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Partner With QueueBee For A Brighter Future In Utility Customer Experience

Embrace the future of utility customer experience by partnering with QueueBee Solutions. Our comprehensive queue management solutions and tailored approach to customer journey management will help your utility business deliver exceptional experiences across all touchpoints, driving customer satisfaction, loyalty, and ultimately, success.

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